1. Digital Product Nature
All products sold on Xenlogy.com are digital educational courses and downloadable resources. Upon successful payment, access to the course is granted electronically.
2. Refund Eligibility
We offer a 7-day refund window from the date of purchase.
To be eligible for a refund:
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The request must be made within 7 days of purchase.
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The course must not be completed.
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Excessive downloading of bonus materials or misuse of content may make the purchase ineligible for refund.
We reserve the right to evaluate refund requests to prevent misuse or abuse of the policy.
3. How to Request a Refund
To request a refund, please contact:
📧 support@xenlogy.com
Include:
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Your full name
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Registered email address
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Order ID
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Reason for refund request
Our team will review your request within 3–5 business days.
4. Refund Processing
If approved:
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Refunds will be initiated through Razorpay (or the original payment gateway used).
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Refunds are credited back to the original payment method.
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Processing time is typically 5–10 business days, depending on the customer’s bank or card issuer.
We are not responsible for additional delays caused by banks or payment networks.
5. Non-Refundable Situations
Refunds may not be granted in cases of:
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Requests made after 7 days of purchase.
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Course completion.
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Abuse of refund policy.
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Chargebacks initiated without contacting support first.
6. Chargebacks & Payment Disputes
If a chargeback is initiated without prior communication:
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We reserve the right to suspend access to all purchased products.
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All evidence of access logs and course usage may be submitted to the payment processor.
Customers are encouraged to contact support before initiating any dispute.
7. Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.
